Reservation conditions
After making a reservation through the restaurant’s website, you will receive a reservation confirmation by e-mail.
In case of delay in booking, please inform the restaurant, otherwise we cannot guarantee the reservation.
Cancellation of the reservation is possible without charge 24 hours before arrival.
In the event that the guest does not cancel the confirmed reservation on time or does not come to the booked appointment without first canceling the reservation, he is obliged to pay a cancellation fee of €50.
Reservation payment authorization
Restaurant Mediterraneo uses Monri WSPay for secure online payment.
Monri WSPay is a secure real-time payment processing system that ensures secure entry and transfer of card data, as confirmed by its PCI DSS certification. Monri WSPay uses a 256-bit SSL encryption certificate and TLS 1.2 cryptographic protocol for the highest level of data protection during input and transfer.
When booking online, you will be redirected to the secure Monri WSPay payment system for a pre-authorization of €50.
Pre-authorization is the procedure of verification and temporary retention of funds on the credit card. The procedure is carried out without debiting your account. It is only about checking the validity of the card and the availability of funds sufficient to cover the cost.
This amount is reserved as a guarantee for your reservation. In case you do not come to the reservation, the reserved amount will be charged.
However, if you arrive on schedule, you will not be charged, and the reserved funds are automatically “returned” to the credit card.
Complaints
For complaints, visit the Online Dispute Resolution (ORS) platform
ec.europa.eu
Privacy and security
The seller undertakes to protect the personal data of the Buyer in accordance with the Personal Data Protection Act and undertakes not to transfer personal data to third parties in any way without the consent of the Buyer (except for data necessary for business partners to carry out the delivery of the purchased product). This excludes cases in which the Seller, by a valid order of authorized state authorities, in accordance with the law, is obliged to provide or allow access to the Buyer’s personal data.
The seller does not record the Customer’s credit card number or store transaction data, but uses the services of a third party, an authorized bank, to charge credit cards, which protects your data with encryption.
Investing efforts in maintaining websites according to the needs of our users with the information they need, we use technology that collects, processes and selects data about how our websites are used. We collect this information using cookies.
Statement on protection and collection of personal data
MEDITERRANEO d.o.o. undertakes to provide protection to customers’ personal data, in such a way that it collects only the necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the use of the collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to perform their work. All employees of MEDITERRANEO d.o.o. and business partners are responsible for respecting the principles of privacy protection.
Statement on privacy and confidentiality of personal data MEDITERRANEO d.o.o. is responsible for all owned internet pages and all contained data and complies with the General Regulation on the Protection of Personal Data.
Business information
MEDITERRANEO d.o.o.
Ulica Braće Božitković 6, Hvar , Republika Hrvatska
Email: info.mediteraneo@gmail.com
MB: 04777158
OIB: 77031112280
Need help?
Contact us at info.mediteraneo@gmail.com if you have any questions.